Walmart Order Missing Items (What to Do, Making a Claim + More)

One convenient aspect of shopping at Walmart is that you can place an order online and have all your favorite products delivered right to your door within a few days.

But what if your Walmart order is missing items? What steps do you take to ensure you have everything you need? If you’d like to find out, continue reading for more facts!

Walmart Order Missing Items In 2024

If your Walmart order is missing items, go to, scroll to the bottom of the page and select “Help,” then click on “Contact Us.” From there, a live chat box will pop up and guide you through the correct steps to get your missing items delivered to you in 2024.

If you want to learn more about Walmart deliveries, like how to process a return, how Walmart ships certain items, and more, keep on reading for everything you need to know!

What If Your Walmart Order Is Missing Items?

If you received your order from Walmart, but there are missing items, Walmart requests that you contact the company directly.

That said, there’s a “Contact Us” button at the bottom of the Walmart webpage that will provide all the information you need.

First, scroll to the bottom of the page at and click on “Help.”

Next, select “Contact Us,” and a live chat feature will assist you in replacing your missing items.

Also, in your order confirmation email Walmart sent, there should be a “Contact Us” button that will direct you to an email address to request your missing items.

Does Walmart Ship Orders in Multiple Packages?

If your Walmart order is missing items, keep in mind that the company occasionally ships orders in multiple packages.

So, one part of your order may be delivered before the other half of the order.

Still, each package will have its own tracking number so that you can keep tabs on both parts of your order.

Moreover, ensure you check both tracking updates before contacting Walmart about missing items in your order.

Can You Track Your Walmart Order?

You can certainly track your Walmart order at every point in the shipping and delivery process.

That said, Walmart will send you a confirmation email after placing an order online.

Next, you can track your order from your shipping confirmation email.

As well, you can log in to your Walmart account and track your packages from there.

Moreover, to track your order from, follow these steps:

  • Go to
  • Select “Account”
  • Select “Purchase History”
  • Scroll to the order you want to track and click on “Track Shipment”

Additionally, you can check on the status of your order on the Walmart app by following these steps:

  • Open the Walmart app
  • Select “Account”
  • Select “Purchase History”
  • Scroll to the order you want to track
  • Select “Track Shipment”

Also, keep in mind that the order delivery status might be slightly behind the package’s actual situation.

What If Your Walmart Order Is Delayed?

What If Your Walmart Order Is Delayed?

If your order is delayed, Walmart suggests following the same procedure for missing package items.

That said, select the “Contact Us” button on Walmart’s website.

To quickly find the “Contact Us” button, follow these steps:

  • Go to
  • Scroll to the bottom of the page and select “Help”
  • Click on the “Contact Us” button on the left side of the page

Sometimes, Walmart uses third-party carriers to deliver items, like FedEx, USPS, and UPS.

So, you can check with those companies directly if there are shipping delays.

Further, each of these companies provides service alerts for known shipping delays and updates the shipping information immediately.

Finally, Walmart requests that you wait two days after the expected delivery date to file a claim with Walmart Customer Care.

Can You Return Online Orders From Walmart?

You can return almost every online order from Walmart, as long as it’s in the dedicated return window.

Walmart allows most products to be returned within 90 days of the original purchase date.

Also, Walmart provides you with a prepaid return label so that you can return your order through the mail.

To print your prepaid return label from the Walmart website, follow these steps:

  • Go to “Account” on
  • Select “Purchase History” and locate the order you want to return
  • Click on “Order Details”
  • Click on “Start a Return” and place a checkmark next to the items you want to return
  • Select “Continue”
  • Choose the reason you want to initiate the return
  • Click on “Next”
  • Choose if you’d like a refund or replacement and select “Next”
  • Add comments if you wish and select “Save”
  • Click on “Continue” and the method you want to use for your return
  • Review the information and select “Submit”

How Do You Create a Walmart Account?

If you want to create a Walmart account, follow these simple steps:

  • Go to
  • Select “Account” in the upper right-hand corner
  • Click on “Create an Account”
  • Enter your name and email address on the sign-up screen
  • Create a password and confirm said password
  • Select “Create Account”

To know more, you can also read our posts on how to cancel a Walmart order, Walmart pre-order policy, and if Walmart accepts Venmo.


If your Walmart order is missing some items, the company requests that you select the “Contact Us” button on

To find this button, scroll down to the bottom of the webpage and select “Help.” After, click on “Contact Us,” which is on the left side of the screen.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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