Walmart Order Never Arrived (What to Do, Making a Claim + More)

As Walmart continues to grow, it’s expanding its eCommerce platform, offering easy delivery or in-store pickup to save customers time while shopping for everyday products.

But what if your Walmart order never arrives? What steps do you take to file a claim? If you’d like to learn everything I found out, keep reading!

Walmart Order Never Arrived In [currentyear]

Contact Walmart customer service online or over the phone if your order never arrived in [currentyear]. Online, go to, scroll to the bottom of the page, and click on “Help” then “Contact Us” to file a claim. Over the phone, dial 1-800-925-6278 to get in touch with Walmart customer service.

If you want to learn more about online orders at Walmart, like what shipping services Walmart uses, whether or not you can cancel an order, and more, keep on reading!

What If Your Walmart Order Never Arrived?

If your Walmart order indicates that it was delivered, but you never received the package, Walmart requests that you reach out to its Customer Care line.

To do so, follow these simple steps to notify Walmart and make a missing order claim:

  • Go to
  • Scroll to the bottom of the page and select “Help”
  • Click on “Contact Us” on the left-hand side of the screen
  • Click on “An Order”
  • Follow the guided prompts to file a missing order claim

Before you file a missing order claim, Walmart asks that you wait two full days, excluding Sundays and holidays, for packages to arrive.

Also, Walmart recommends that you check with your surrounding neighbors to see if the parcel was accidentally delivered there.

Next, after two days pass, Walmart requests that you file a missing order claim.

Can You Track Your Walmart Order?

You can always track your online Walmart order using the tracking number and email you entered during your order.

You can follow your Walmart order via the shipping confirmation email or by visiting

After ordering something from Walmart, the company sends you a tracking link as soon as the package ships, allowing you to check its progress at every point.

Further, to track your order on, follow these steps:

  • Go to
  • Log in to your account
  • Select “Account”
  • Select “Purchase History”
  • Scroll to the order you want to track
  • Select “Track Shipment”

Additionally, you can track your Walmart orders on the Walmart mobile app by following these steps:

  • Open the Walmart app
  • Select “Account”
  • Select “Purchase History”
  • Scroll to the order you want to track
  • Select “Track Shipment”

What If There Are Walmart Delivery Delays?

What If There Are Walmart Delivery Delays?

If you notice your Walmart delivery is delayed, follow the same steps as filing a missing package.

Select the “Contact Us” button on and notify the company about your issue.

You can also call the Customer Service line at 1-800-925-6278 for assistance.

Walmart requests that you want one hour after your delivery window has passed before reaching out to customer service.

Also, keep in mind that Walmart uses third-party carriers like FedEx, USPS, and UPS to ship certain items.

On these carriers’ websites, you can check if there are any local shipping delays in your area that might be holding your package for various reasons.

What Companies Does Walmart Use to Ship Orders?

There are a variety of companies that provide shipping services for Walmart, including USPS, FedEx, and UPS.

Additionally, Walmart has its own fleet of delivery drivers and trucks that transport orders across the country.

Moreover, for Walmart’s same-day grocery delivery, the company uses Instacart drivers and Spark Drivers.

How Do You Track FedEx Packages?

If Walmart notifies you that FedEx is shipping your order, you can certainly track the package.

To do so, check your order confirmation email, as there should be a tracking link and number in your inbox.

As well, you can go to FedEx’s website and track your package here.

If you use FedEx’s website, make sure you have your tracking number ready to enter into the system.

Afterward, you can view the status of your Walmart order.

Can You Cancel Walmart Orders?

You can cancel certain Walmart orders if you realize you no longer need the items.

However, the order must be eligible for cancellation, which you’ll see in your Walmart Purchase History.

Also, Walmart will send you a confirmation email after you cancel your order to ensure your request goes through.

Moreover, to cancel a Walmart order, follow these steps:

  • Go to
  • Log in to your account
  • Click on “Account”
  • Click on “Purchase History”
  • Find the order you want to cancel
  • Scroll to the bottom of the page and click on “Request Cancellation”

Additionally, you can only cancel a Walmart order if the shipping status indicates it’s in the “Processing” stage.

If it’s not, then you can no longer cancel the order. However, Walmart’s return policy is very flexible and makes it easy to get a refund for your order.

To know more, you can also read our posts on how to cancel a Walmart order, Walmart pre-order policy, and why is my Walmart order taking so long to process.


If your Walmart order never arrived, wait two full days before contacting Walmart’s customer service associates either online or over the phone.

On, scroll down to the bottom of the page and select “Help” then “Contact Us.” To contact Walmart over the phone, call 1-800-925-6278, and a Walmart associate will be happy to help you.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

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