What Is Amazon Relay? (All You Need to Know)

Many carriers have reached out with questions about what Amazon Relay is and how it can help their businesses expand.

In this guide, we will learn more about what Amazon Relay does, and how it can help your company operate more effectively!

What Is Amazon Relay In [currentyear]?

Amazon Relay consists of several technology products that allow carriers to self-register with Amazon and find, book, and execute Amazon loads in [currentyear]. With no more need for manual data entry, carrier fleets can generate greater visibility into their operations and improve compliance with safety regulations. Payments are processed each week, and the ROC team swiftly handles issues.

If you would like to learn more about Amazon Relay and how it can help improve your carrier business, keep reading for more facts!

What Capabilities Are Enabled Through Amazon Relay?

Amazon Relay will enable a variety of capabilities. For example, it allows carriers to self-register with Amazon and find, book, and execute loads on Amazon’s network.

In addition to the shipping process being streamlined from start to finish, carriers use the platform’s load monitoring functionality to improve their fuel efficiency by 10 percent or more.

This is done through a mobile application that tracks vehicle movements using GPS.

In doing so, drivers are alerted when they exceed speed limits, which help them keep up with their deadlines, while also going over speed limits less often.

It also makes it easier for carrier fleets to generate greater visibility into their operations and compliance with safety regulations.

With the suite of products from Amazon Relay, carriers can be confident that their company is operating more effectively than ever before.

How Can Drivers Track Their Performance with Amazon Relay?

Through the Amazon Relay dashboard, carriers can gain valuable insight into their company’s performance.

With this dashboard, owners can track the number of carriers registered to Amazon, the number of loads executed each day, and the number in progress.

In addition, they can also see the total number of loads booked on Amazon Relay, and how many jobs are scheduled each day.

Also, owners will be able to review your carrier fleet information, including information about carrier type, carrier location, hours logged in a week, and average response times.

As a result, this can help you identify areas for improvement and ultimately grow your business!

How Does Amazon Relay Benefit Shippers?

It’s common for shippers to have limited visibility into their carrier fleets, leading to delayed load requests or safety violations.

With no more need for manual data entry, carrier fleets can generate greater visibility into their operations, leading to faster load booking and compliance with safety regulations.

What Are the Requirements to Carry Loads for Amazon Relay?

What Are the Requirements to Carry Loads for Amazon Relay?

Amazon Relay’s technology is available for any carrier who wants to join the Amazon network.

However, there are some requirements that carriers need to meet to become an Amazon Relay carriers.

First, they must be registered with the Federal Motor Carrier Safety Administration (FMCSA), and have proof of insurance for each vehicle they plan on using.

If you don’t already have this proof of insurance, you will need to purchase them before registering with Amazon Relay.

In order to be eligible to transport loads via Amazon Relay, carriers must have insurance policies that meet the following minimum requirements:

  • Commercial General Liability (CGL) of at least $1,000,000 per occurrence and $2,000,000 in the aggregate
  • Auto Liability of at least $1,000,000 per occurrence, with included trailer replacement coverage of $50,000
  • Cargo coverage of at least $100,000
  • Workers’ compensation coverage in all locations that your company operates
  • Employer liability of at least $100,000 per occurrence

Next, ensure all trucks are equipped with electronic logging devices (ELDs).

These devices can generate detailed logs on your drivers’ service hours, which will help comply with safety regulations.

Third, vehicles must have an active interstate DOT number and a valid MC number.

Fourth, the business entity type should be “Carrier” with an authorization for property and for hire.

Finally, carriers should have behavior analysis and safety improvement category scores in the following ranges:

  • Unsafe Driving below 60%
  • HOS Compliance below 60%
  • Vehicle Maintenance below 75%

Who Can Drivers Contact If They Encounter a Problem While Executing Loads for Amazon Relay?

If an Amazon Relay carrier has a question or needs assistance while executing a load, they should reach out to the Relay Operations Customer (ROC) service team.

For carrier convenience, they are available 24 hours a day via the Relay portal and app.

When Will Drivers Be Paid for Completed Loads for Amazon Relay?

Amazon Relay payments are processed weekly, on Sundays-Saturdays.

Therefore, all completed work before the deadline at 11:59 pm Saturday can be paid out with the following week’s Friday payment.

How Do Drivers Submit an Invoice for a Load with Amazon Relay?

With Amazon Relay, you’ll never have to worry about forgetting to create an invoice again! 

Once registered, your invoices will be created automatically and can be viewed in the portal whenever you want.

What Should Drivers Do If They Encounter a Payment Issue with Amazon Relay?

If you have an Amazon Relay payment issue, you must reach out to the ROC team.

Conveniently, carriers can submit their disputes directly through the Amazon relay Portal. However, all disputes must be submitted within 30 days of their weekly invoice.

To know more, you can also read our posts on Amazon’s order cancellation policy, if Amazon refunds canceled orders, and what is Amazon Prime Shipping.


With Amazon Relay, carriers have access to tools that simplify the self-registration process with Amazon. Therefore, more carriers find it easier to find, book, and execute loads on Amazon’s network.

Since they no longer require manual data entry, carrier fleets can improve areas of their business operations, like booking loads more quickly and improving their compliance with transportation safety regulations.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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