What Items Cannot Be Returned To Walmart? [Full Guide]

When you make a purchase from Walmart’s wide selection of affordably priced products, there might be items you decide to return.

If so, you’re likely wondering whether there are any items that cannot be returned to Walmart. I’ve done some research and found out everything you need to know.

What Items Cannot Be Returned To Walmart?

Walmart does not accept returns on gift cards, cell phone cards, medications, ammunition, firearms, pepper spray, opened DVDs/CDs/video games, tobacco, alcohol, perishable items, sanitary products, and gas-powered items like go-karts and dirt bikes. Walmart will also not accept returns of products that have been damaged by the customer. 

Wondering what condition your item has to be in for Walmart to accept your return or how your refund will be issued? Keep reading for more information!

Are There Any Other Products That Can’t Be Returned?

From my research, there are also other niche products and categories of items that cannot be returned to Walmart. These include:

  • Airguns and BB Guns
  • WIC eligible items 
  • Toddler Toilets
  • Blood Tests 
  • Diabetic supplies
  • Breast Pumps
  • Feminine supplies
  • Toiletries

What Should I Do With Non-Returnable Items?

For products that Walmart will not accept (such as gift cards, go-karts, dirt bikes, etc) that are still usable.

Your best bet might be to sell them on by using third-party buy/sell websites such as Facebook Marketplace or eBay.

In What Condition Do I Have To Return Items To Walmart?

In What Condition Do I Have To Return Items To Walmart?

Walmart will accept returns on most items, with some exceptions.

For the full list of products not eligible for return, visit the Returns, Replacements and Refunds page on the Walmart website.

Walmart also will not accept products for return that have been damaged since purchase.

However, if you purchase an item on the Walmart website that arrives damaged, you can either return the item by mail or at any Walmart store for a full refund or replacement.

You can also return an item to Walmart that has already been opened, so long as it is returned with its original packaging and any accessories.

There are, again, some exceptions, with products such as perfume, video games, and mattresses not eligible for a refund unless they are returned in an unopened box.

How Will I Be Refunded For A Walmart Return?

When returning an item in-store at Walmart, your refund will be issued to the credit or debit card you used to pay for the item.

If that card is not present but you have your receipt, your refund will be processed onto a Walmart gift card. For cash purchases, your refund can only be issued in cash.

For purchases made on a gift card, your refund will either be processed onto the original gift card, or issued on a new gift card.

Can I Return An Item To Walmart Without A Receipt?

Can I Return An Item To Walmart Without A Receipt?

Yes, you can return items to Walmart, even if you don’t have a receipt! However, your return must meet certain criteria.

You will be required to present a valid form of photo identification, and your return will need to be accepted by the refund verification process.

If your return is accepted, you have several options. You can either exchange the item, send it to the manufacturer for repair, or receive a refund.

Opt to receive a refund, and you will receive it in cash if the value of the returned products is less than $25.

If it is $25 or more, your refund will be processed onto a Walmart gift card.

What Is Walmart’s Online Returns Policy?

You can return products purchased through the Walmart website or app within 90 days of receipt.

Simply log into your Walmart.com account, click “purchase history,” and click the “start a return” button next to the item you want to send back. You will be issued with a free return shipping label.

Or, return an item purchased on the Walmart website in-store. You will need the product details and any original packaging and accessories.

However, bear in mind that, for any items ordered on the Walmart website that are fulfilled by a third party, the returns policy will be subject to the dealer or reseller that sold you the product.


Walmart will not accept returns on certain items, including pepper spray, ammunition, and gas-powered items.

You also cannot return items such as perfume and video games to Walmart unless they are unopened and in their original packaging.

However, as long as they haven’t been damaged since purchase, you will be able to return most other items for a refund, either in-store or online at Walmart.com, even if you don’t have a receipt.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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