Why Is Amazon Returns Not Working? (List Of Potential Fixes + FAQs)

Are you trying to return a product to Amazon but have run into a problem with Amazon Returns not working? Do you want to know how you can fix the problem?

If so, keep reading to find out what I’ve discovered while researching this topic so you can get your order returned quickly!

Why Is Amazon Returns Not Working In [currentyear]?

If Amazon returns are not working it could be due to a server-side issue on Amazon’s part, which means the site isn’t working and you’ll need to wait for Amazon to fix the issue in [currentyear]. However, the returns also might not be working if you’re trying to return an item that isn’t eligible for returns.

Are you looking for additional fixes for Amazon Returns not working? Do you have more questions? Well, keep reading below as I’ll tell you even more details I’ve discovered!

What Can I do to Fix Amazons Returns?

Here are a few things to try and take into consideration if you are not able to make an Amazon return:

1. Ineligible Item & Non-Returnable

If you’re having issues with Amazon returns not working, it could be because the item is not eligible to be returned and it won’t let you access the return page.

For example, Amazon has a whole list of items that cannot be returned including the following:

  • Live insects
  • Grocery items
  • Software that’s been opened
  • Kindles more than 30 days after delivery
  • Laptops more than 30 days after delivery
  • Desktops more than 30 days after delivery
  • Products that contain hazardous material
  • Specific jewelry items
  • Online subscriptions
  • Gift cards
  • Products without the UPC or serial number
  • Prepaid game cards
  • Personal care items (specific items only)
  • Healthcare items (specific products)
  • Products that have shipping restrictions

Therefore, you won’t be able to access the Amazon Return Center if your item is listed above and it will say “non-returnable” on the product details page.

2. Item Is From a Third-Party Seller

If you’ve ordered an item from a third-party seller, the Amazon website won’t accept the return and you’ll be unable to access the Amazon returns section of the site.

Furthermore, each third-party seller has its own rules about returns so you would need to contact the seller to find out if and how to return an item and do it through them instead.

3. You’re an International Customer & Cannot Return Items

Amazon does not allow international customers to return items, so if you’ve purchased an item and you live internationally, you won’t be able to return your orders.

Also, there’s nothing you can do about this since this is part of the Amazon Return Policy, but you can request a refund on the order.

4. Amazon Website Is Down

4. Amazon Website Is Down

If the Amazon Returns are not working, you may want to check a website including Down Detector to see if the Amazon website is down or if parts of the website are down.

For example, there could be a server issue or other problem that allows the main Amazon page to load, but not internal pages such as the Returns Center.

Therefore, to rule out the possibility of an Amazon issue, check to see if Amazon is down, and if it is, then you’ll just have to wait for Amazon to fix the issue.

5. Clear Your Cache

Sometimes a cache issue could cause the Amazon Returns Center to not load properly or work as it should, so you need to clear the cache on the device you’re using and try the site again.

However, the process for clearing your cache will depend on the device you’re using, but if you’re on a browser, you can just go into the “History” to begin the process.

Next select check “Cache” and then select a timeframe to clear and select “Clear Now,” try to reload the webpage to see if that fixes any issues. 

6. Reboot Your Device

Memory lag and other issues can cause problems with your device and could be why Amazon returns are not working properly so rebooting your device regularly can prevent errors.

Furthermore, rebooting your device can clear other bugs that could affect the Amazon app if you’re on a mobile device, so reboot, and then try to load the Amazon returns webpage again.

What Can I Do If my Amazon Product Isn’t Eligible For Return But It is Damaged?

If you have ordered an item from Amazon that is on the list of non-returnable items as we’ve listed above, you can still request either a replacement or refund if it showed up damaged.

Furthermore, if the product arrived defective and didn’t work, you also will be able to get a refund or replacement if it’s an item that is not eligible for return.

You can go into “Your Orders” and click on the option to refund or replace the item, but if you don’t see this option listed, you can contact Amazon for further assistance.

Is Original Packaging Required for Amazon Returns?

Amazon does require that when you return an item you are returning it in the original packaging, tags, and other required materials.

If Amazon does not see the original packaging and materials with the return, Amazon has every right to deny the return and likely will!

Will Amazon Deny a Return?

A majority of the time, Amazon will not deny a return, unless you’re just experiencing buyer’s remorse, such as you ordered the wrong color of an item or you don’t like the color.

Also, if you’ve been excessively returning items for months and Amazon becomes suspicious you’re trying to scam the company, you could get banned from the site.

For example, if you’ve returned more than 10% of your orders then Amazon may deny your return or look into you further.

Additionally, Amazon could deny a return if there is evidence that you’ve damaged the item intentionally or misled Amazon on the condition of the item.

However, you’ll receive a warning about the number of returns you have on your account before returns are denied or before you get banned from the Amazon website.

To know more, you can also read our posts on the Amazon iPhone app not working, Amazon tracking number not working, and Amazon Echo remote not working.


If Amazon returns are not working it could be due to an error on the Amazon servers. Additionally, you might have issues loading the page for other reasons such as memory issues, so reboot your device or clear the cache to possibly fix the issue.

Lastly, some items are not eligible for return including grocery products, health products, live insects, and electronics after 30 days, and you’ll be unable to access the returns page.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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