PayPal does its best to protect its users at all times, but sometimes the company has to permanently limit or ban a customer’s account based on their activity.
So, if you have received a message or email from PayPal saying “you can no longer use PayPal,” you are probably wondering why this is and if you can fix this issue? I looked into it and here is what I learned!
What Does “You Can’t Use PayPal Anymore” Mean In 2023?
When PayPal permanently limits or bans your account, it’s because you have violated one of its terms or agreements. Any leftover funds will be held for 180 days, and you will not be able to create a new account in the future. Additionally, if you believe PayPal’s decision is incorrect, you can contact the company directly in 2023.
If you would like to learn what PayPal considers a violation of its terms or agreements, what happens to your money if any is left when your account is limited, and more, then continue reading!
Why Can I No Longer Use PayPal?
If you can’t use PayPal anymore, it’s because the company believes that you have violated one of its terms or agreements.
PayPal may believe you committed one of these actions:
- You have provided false, inaccurate, or misleading information
- Your account has taken part in fraudulent activity
- You have a negative balance
- You have more than one account
- You violated one of PayPals agreements, such as:
- User Agreement
- Commercial Entity Agreement, or
- Acceptable Use Policy
Note that there are many more actions that violate PayPal’s terms and agreements, but these are the main ones.
Can a Permanently Limited PayPal Account Be Restored?
Unfortunately, if your PayPal account is permanently limited, then the only thing you can do is directly contact PayPal Customer Support to see if they will lift the limit.
Furthermore, if PayPal made an error in limiting your account, like if there was fraudulent activity on your account, but you were hacked, then PayPal will restore your account.
However, if the account limit or ban is due to an action you made, then PayPal will not restore your account.
Additionally, you will be banned from any future PayPal services, and your money will be held for 180 days before you can get it back.
Can I Create a New PayPal Account After Being Banned?
Unfortunately, you cannot open another PayPal account if you already have an account that is banned. This is because PayPal retains the right to refuse to provide future services to anyone.
Therefore, if you violate one, or some, of PayPal’s terms or agreements, and PayPal permanently bans your account, you will not be provided with future services.
What Happens to My Money If I Can’t Use PayPal Anymore?
Regrettably, if PayPal permanently bans or limits your account, it will hold any remaining funds in your account for 180 days.
PayPal holds any remaining funds in your account for 180 days.
PayPal does this so that if there are any disputes or claims brought towards your account, the company has the money to take care of them.
After 180 days, if there have been no disputes or claims towards your account, PayPal will contact you with details of how to recover your funds.
Furthermore, if there is a dispute or claim brought towards your account in the 180 days, then PayPal will have to look into the dispute or claim before you can receive your money back.
Additionally, if PayPal decides that a refund or chargeback is granted, then the funds for the refund or chargeback will be taken from the leftover amount in your account.
Once PayPal has solved any disputes and claims against your account, if there are any funds left over, PayPal will then contact you with details to recover the funds.
How Do I Contact PayPal Customer Support?
If you need to contact PayPal, you can go to the Contact Us page. Here you will see common questions and answers, and also several links to contact PayPal.
You can contact PayPal through:
- “Message Us”
- “Ask the community”
- The “Resolution Center”
- “Call us”
Additionally, PayPal also has an email option. However, you will only see the “Email Us” link if PayPal’s platform decides your issue is great enough to give it to you.
Furthermore, you can contact PayPal through social media:
- Facebook: @PayPal
- Twitter: @AskPayPal
PayPal will permanently ban or limit your account if it’s believed that you have violated one of its terms or agreements that you agreed to when first creating your PayPal account.
Furthermore, if you violate a term or agreement and PayPal limits your account, your leftover funds will be held for 180 days, or until any disputes and claims are taken care of. Additionally, PayPal will ban you from using any PayPal services in the future.