Amazon Cell Phone Return Policy (Open Box, Used, After 30 Days + More)

Amazon offers its customers a wide array of cell phones from the industry’s leading brands like Samsung, Google, and Apple.

But before you purchase a cell phone from Amazon, you may be wondering about the return policy for the product.

Here is everything you need to know before you buy a cell phone from Amazon!

Amazon’s Cell Phone Return Policy

Amazon allows customers to return cell phones within 30 days from the delivery date. When returning cell phones at Amazon, customers can do so if the box is opened; however, you must include all the accessories in the original purchase. Additionally, Amazon provides a complimentary shipping label to return your cell phone.

To discover the easy step-by-step process for returning cell phones at Amazon and more, keep on reading!

How Do You Return A Cell Phone To Amazon?

If you want to return a cell phone to Amazon, the process is very simple and only takes a couple of steps. First, you will need to print off the free mailing label Amazon provides for hassle-free returns.

You can find the prepaid shipping label on the “Online Returns Center” on Amazon’s website.

If you’re having trouble navigating Amazon’s website, feel free to contact Amazon’s Customer Support line at 1 (866) 749-7538.

Although other products have multiple return methods, devices like cell phones can only be returned using a trackable shipping method.

The next step in the return process is to prepare the cell phone for shipping.

For example, Amazon requests that you wrap the package securely, attach the return label you printed to the box, and drop your package off at the drop-off location, which is indicated on the label.

For a majority of cell phone returns at Amazon, UPS provides shipping services.

How Do You Prepare A Cell Phone For Return To Amazon?

Amazon requests you follow specific steps when returning a cell phone. With that, you will need to place the cell phone in its original packaging, including all the accessories that came with the device.

However, you do not need to include the cell phone’s manual as you return the device if you happen to lose it.

Additionally, Amazon requests that you turn off the wireless connection on the cell phone, and you can also remove any data stored on your device.

However, Amazon will perform a factory reset of your cell phone, so you do not necessarily need to delete your data if you don’t know how.

Can You Return Cell Phones From Third-Party Sellers To Amazon?

When it comes to returning devices like cell phones to Amazon, you will need to do so within 30 days of the original delivery date.

The 30-day return window applies only to orders sold and shipped directly from Amazon.

For example, if you buy a cell phone from a third-party seller, the return policy may differ, as third-party sellers set their own return procedures.

To view the return policy for third-party sellers, view the right-hand side of the product page.

Can You Return Cell Phones With An Open Box To Amazon?

Can You Return Cell Phones With An Open Box To Amazon?

At Amazon, you can return a cell phone even if you already opened the box.

In fact, even if you open the box to a new cell phone and lose the manual, you can still return it to Amazon.

How Long Do You Have To Return Cell Phones At Amazon?

If the cell phone you purchase from Amazon is sold and shipped directly from Amazon, you usually have 30 days to return the product.

However, if a third-party seller fulfills the cell phone, the return window may be different.

Before you even purchase a cell phone on Amazon, the shipping procedures are indicated on the right-hand side of the product page.

At Amazon, the cell phone needs to be in its original condition without any additional damage.

Can You Return A Cell Phone At Amazon After 30 Days?

Amazon requests you return cell phones within 30 days.

However, if you happen to return the cell phone outside the 30-day window, Amazon reserves the right to charge a restocking fee of up to 20% of the cell phone’s price.

Amazon’s return policy states that it will not issue a refund if the device is delivered outside the 30-day return window.

Are All Cell Phones Eligible For Return At Amazon?

Most products at Amazon, including cell phones, are eligible for return.

If a cell phone is eligible for return on Amazon, it will be indicated on the product page on the right-hand side with a complete list of return procedures.

How Does Amazon Refund Your Money After A Cell Phone Return?

After Amazon receives and processes your cell phone return, it refunds your money to the payment method used for the original order.

If you bought your cell phone as a part of a bundle on Amazon, your refund would be in the amount of the device alone, not the entire bundle.

If you’re curious about the status of your refund, you can visit the “Order Summary” section in “Your Account” on Amazon.

When you return a cell phone at Amazon, refunds can take up to two weeks, depending on your original payment method.

Are There Fees To Return Cell Phones To Amazon?

If you buy a cell phone from a third-party seller on Amazon and later choose to return it, you may be charged a restocking fee if the item is damaged due to missing parts, misuse, or other tampering.

However, if you’re returning a cell phone because of a defect, incorrect product description, or the wrong item that was sent to you, Amazon doesn’t charge you a return shipping fee.

To know more about Amazon, you can also read our posts on buying phones on Amazon, buying Apple products on Amazon, and the Amazon return policy after 30 days.

Photo of author

Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of

1 thought on “Amazon Cell Phone Return Policy (Open Box, Used, After 30 Days + More)”

  1. U r only referencing policies applied to ‘Amazon devices’ (like Kindles of all kinds).
    What about a random cell phone sold on Amz web-site which they ship 2 me and which is marked as ‘FREE RETURNS’?

Leave a Comment