When you buy a battery from an auto store or local mechanic shop, it has to be the right size for it to work in your vehicle.
If you bought one from AutoZone and it was unsatisfactory, can you return it to the store? What exactly is AutoZone’s battery return policy? Here’s all you need to know!
What Is the AutoZone Battery Return Policy In 2024?
AutoZone will accept batteries within 90 days of purchase, as long as they are in their original condition, packaging, and you have a receipt in 2024. However, you need to return the defective battery within the warranty period, which lasts from the day you purchase the battery until the end of the warranty period, indicated on your receipt.
To learn more about returning a battery to AutoZone, the return policy without a receipt, or whether AutoZone accepts faulty and/or used batteries, keep on reading!
When Can You Return Your Battery to AutoZone?
AutoZone customers can return the battery in specific circumstances. The company will accept it if the battery is unused and has not been installed in any vehicle.
Additionally, you can return the battery if it doesn’t fit in your car, or if it’s not working in your vehicle.
If your battery falls into these categories, you’ll be eligible for a credit or exchange within 90 days of your purchase.
On the other hand, if you have a receipt, you’ll get the refund in the same method you paid.
However, if you don’t have one, the AutoZone store will give you a refund through in-store credit.
How Long Does the Battery Warranty Last at AutoZone?
Once you buy a battery at AutoZone, the warranty period will depend on the type of battery you buy. Each brand has a specific warranty period.
For instance, Platinum and Duralast Gold brands have a free replacement period of three years.
However, Duralast, Valucraft, and Econocraft have 2 years, 1 year, and 90 days warranty period, respectively.
Additionally, warranties expire once you sell your vehicle.
This warranty doesn’t cover damages caused by abuse, misuse, improper installation, low fluid levels, other faulty parts, commercial, or off-road use.
Does AutoZone Give You Money for Your Old Battery?
When you return your old battery to AutoZone, the company doesn’t give you money in return.
Rather, AutoZone staff will either give you an exchange or a credit refund, depending on the purchase terms.
Therefore, keep in mind that the staff doesn’t give customers their money back.
How Can You Claim Your AutoZone Car Battery Warranty?
You’ll need to visit the nearest AutoZone center and talk to the customer service team to claim your warranty.
According to the company’s terms and conditions, AutoZone staff will ask you for a government-issued ID when they verify the date of purchase.
AutoZone accepts IDs such as driver’s license, military ID, or passports.
Will AutoZone Accept a Used Battery?
According to AutoZone’s return policy, the company only accepts batteries if they haven’t been used.
Batteries start discharging immediately when they get installed in a vehicle; therefore, AutoZone will not pick it up if you have already used it.
Keep in mind, however, that you’ll only get a refund or exchange if it’s in its original packaging.
Can You Return a Battery to AutoZone If It’s the Wrong Size?
Fortunately, AutoZone will accept a returned battery if it’s the wrong size.
According to the AutoZone limited warranty policy, if the battery fails to fit within the free replacement period, you can take it to the nearest store for a replacement.
When going to AutoZone, you should carry a receipt.
Will AutoZone Accept a Battery with No Receipt?
When returning the battery to AutoZone, the company policy dictates that you should come with the original receipt.
However, if you don’t have the receipt with you and need to return an item, you can contact AutoZone customer care via 800 288 6966 to get the transaction information for your order.
Once you contact them, the customer representatives will provide you with more information about returning the battery to the nearest AutoZone store.
If you paid for the battery via a credit card, the AutoZone staff will find information about your product by using your credit card information.
However, if you paid with cash, it becomes challenging to get this information unless the battery is still under warranty.
How Long Does It Take for AutoZone to Give You a Refund for Your Battery?
If you’re eligible for a refund, you’ll receive it after 2-3 business days if you paid via credit card.
However, if you paid via cash or a debit card, you’ll get the refund on the spot, as long you have an original receipt.
You just need to go to a brick-and-mortar AutoZone store, and the staff will process the payment immediately.
To know more, you can also read our posts on whether or not AutoZone installs batteries, if AutoZone installs radios, and if AutoZone takes used oil.
Conclusion
AutoZone will accept returned batteries within 90 days of purchase, as long as they are in their original condition, packaging, and you have a receipt.
However, you need to return the defective battery within the warranty period, which lasts from the day you purchase the battery until the end of the warranty period indicated on your receipt.
