Damaged Package Amazon (What To Do, Refund, How To Report + More)

Amazon is one of the most popular places to shop online. If you’ve placed an order on Amazon, you may be wondering what to do with a damaged Amazon package.

I was curious about this, too, so I looked it up, and here’s what my research revealed!

What To Do With a Damaged Amazon Package?

Amazon’s A-to-Z Guarantee protects against damaged packages and defective goods, and you can report an issue with an Amazon order to get a replacement or a refund. In many cases, you need to send the damaged item back to Amazon to avoid being charged twice, but Amazon will give you directions to follow for your specific order.

If you’re interested in all the details of damaged Amazon packages, including how to report and how to get a refund, then check out the rest of our guide!

What Happens When Your Amazon Package Is Damaged?

Amazon delivers around 400 million packages a month, and the fulfillment and delivery teams are tasked with ensuring safe deliveries all the way through.

Although Amazon prides itself on excellent customer service and fulfillment track records, it’s inevitable that some packages will end up damaged.

If your Amazon package is damaged, you can let Amazon know and explore your options. Some items are eligible for replacements, while others are only eligible for returns instead.

Keep in mind that items sold by Amazon are separate from the A-to-Z Guarantee, which protects purchases fulfilled by third-party sellers.

It’s important to always log in and view the orders under your account, as you can report any issues with the package and make sure you meet Amazon’s return policies.

At the end of the day, Amazon is committed to doing the right thing when packages are damaged, but the options for returns, replacements, and refunds may vary depending on who fulfilled the package and how long it’s been since shipment.

Does Amazon Replace Damaged Packages?

Does Amazon Replace Damaged Packages?

Amazon wants to keep customers happy, which is why the retailer often replaces damaged packages. The policy is not one-size-fits-all, as it depends on the item and when the damage is reported.

As long as you let Amazon know about the damaged package when you receive it, or at most within 30 days to line up with Amazon Global Store Return Policyyou’re likely to get a replacement or refund.

The best way to get a damaged package replaced is to view orders in your Amazon account and click the bright yellow button to the right of each item.

After clicking on the “problem with order” button, Amazon will prompt you to choose what went wrong. This is your chance to select a damaged or defective item, or you can highlight another problem if you prefer.

How To Report a Damaged Amazon Package?

If a damaged Amazon package shows up on your doorstep, it’s a good idea to report it right away. The sooner you let Amazon know about the damage, the sooner you can get it sorted, whether it’s a replacement or a return.

While you can contact Amazon to report issues like damaged packages, it’s actually a lot easier and faster to submit the report directly to your online Amazon account.

Next to each item in your Amazon orders, you will see the option to report a problem. After selecting that option, Amazon will display the item’s eligibility for a replacement or refund.

The Amazon A-to-z Guarantee gives you peace of mind that damaged items fulfilled by third-party sellers are eligible for returns, while Amazon may send a replacement for other items instead.

After confirming the item’s eligibility for a return, replacement, or refund based on its damaged status, you can keep track of it directly in your account.

How To Get a Refund On a Damaged Amazon Package?

It’s only fair to want a refund on a damaged Amazon package, especially if the product is no longer usable.

While Amazon will display the return or refund options directly in your orders, you can either follow the steps to get a refund or contact the company directly.

If a return or refund appears as an option when you go to report a damaged package online, you can submit the information to start the refund process.

Amazon usually asks you to send the item back with the provided shipping label, and then the refund is issued. If that’s not an option due to the item’s return eligibility, you may be able to get a replacement instead.

With millions of items for sale and thousands of third-party sellers competing for sales, Amazon has to manage different return policies across a wide range of products and merchants.

Rest assured most Amazon products are eligible for a refund or replacement in the case of a damaged package, but the details depend on the fulfillment process and when you report the damage.

That’s why you should always check your Amazon orders and see what refunds your items are eligible for, just to be on the safe side in case they arrive damaged for any reason.

To learn more about Amazon, you can also see our posts on what is Amazon’s frustration-free packaging, what to do if your Amazon package is empty, and if Amazon packages come early.

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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