All over the world, FedEx is a name that’s synonymous with integrity and reliability. FedEx’s management and employees are dedicated to maintaining a high standard of business and personal ethics, such as being responsive when it comes to customer complaints.
More specifically, FedEx takes customer complaints about its drivers seriously. In this article, you’ll learn how to report a FedEx driver and what happens when you do, so keep reading to learn more!
How to Report a FedEx Driver in 2024
To report a FedEx driver, call FedEx customer support at 1-800-GoFedEx (1-800-463-3339). Alternatively, you can make a complaint to the local contractor the driver works for. When making a complaint, provide information about where the incident happened, the driver’s name, and give details about what happened.
There’s a lot more to know when it comes to reporting FedEx drivers, so make sure you stay on this page for more useful facts!
If you want to file a complaint about a FedEx driver, you can call FedEx customer support at 1-800-GoFedEx (1-800-463-3339).
However, you might have better luck making your complaint to whichever local contractor the driver works for.
That’s because most FedEx drivers (especially Ground drivers) are actually subcontractors. As a result, FedEx can’t do much to discipline the driver.
Rather, FedEx will punish the contractor instead of the driver. If the contractor gets enough complaints, they will lose their contract.
Another way to file a complaint is to contact FedEx via social media.
This is an especially effective way to get attention if you have video or photographic proof of the incident and have exhausted all other potential channels.
What Can I Report a FedEx Driver For?
As a FedEx customer, you have the right to report a driver anytime you think their conduct is unacceptable. Some examples include the following:
- Leaving packages exposed to the elements (e.g. in a driveway or a front lawn) instead of bringing them to a protected area
- Delivering a damaged package or failing to treat packages with care
- Damaging property
- Reckless or negligent driving
- A rude interaction
What Information Do You Need to File a Complaint Against a FedEx Driver?
When filing a report against a FedEx driver (either to FedEx customer service or to a local contractor), make sure to provide the following information:
- Information about the area where the offense happened. If you’re unsure, find out which ZIP code the driver delivers to.
- Details of the incident. This includes information about the date and time of the occurrence, the address where it occurred, and a description of what happened.
- Package information (e.g. tracking number, shipper, and recipient addresses)
- Name of the driver who committed the offense, along with their license plate number and contact information (if available).
- Video evidence of the incident (if available). While not required when making a complaint, video or photo evidence can greatly strengthen your claim
What Happens When You Report a FedEx Driver?
Because complaint types vary so much, it’s tough to say exactly what will happen when you report a FedEx driver.
Ultimately, it’s the driver’s supervisor who will make a decision about what to do. In some cases, they might give the driver a verbal warning.
In other cases, the driver might be written up, suspended, or even terminated.
If the supervisor decides to investigate the driver in more detail, they may contact you for more information. It’s also possible that you’ll receive an apology letter, email, or phone call.
Luckily, most FedEx packages get delivered without any issues. Still, there are plenty of cases where FedEx drivers need to be called out for their misconduct. For example, you can contact FedEx customer service, the local contractor, or reach out to FedEx on social media.
It’s tough to say exactly what will happen after you file your complaint, but providing as much evidence as possible, including a description of the incident, information about the driver, and any video proof will help improve your chances of getting a favorable response from FedEx.