McDonald’s NZ has been a favorite fast-food restaurant to many people in New Zealand, especially hamburger lovers. As a result, the franchise attracts millions of customers and often gets overwhelmed.
However, despite having numerous customers, the restaurant promises seamless services and allows consumers to lodge complaints. Keep reading and learn how you can file a complaint at McDonald’s NZ!
How Does McDonald’s NZ Receive and Handle Complaints In 2023?
McDonald’s NZ is open to receiving complaints regarding its products and services through in-person visits or remote channels in 2023. To make complaints remotely, you can call customer service, fill out online forms, or use the company’s official app. Afterward, the company will review and investigate the issue before making a final resolution.
If you want to find more information on how McDonald’s NZ receives and handles complaints, how to make a complaint, the common types of complaints customers file at the restaurant, and much more, keep reading!
How Do I Complain to McDonald’s NZ?
You can make a complaint to McDonald’s NZ in-person, through the mobile app, using an online form on the company’s website, or by making phone calls to the restaurant or parent company.
Suppose you are dissatisfied with the services of a restaurant, or you encounter a challenge when purchasing foodstuff at McDonald’s NZ.
In that case, you can make a complaint by approaching the employee involved.
The staff involved can help you get solutions to the issue immediately.
However, if they are unable to help, they will give you directives on how to solve the issue individually, or direct you to someone else.
Alternatively, you can choose to complain about your experience with McDonald’s NZ by contacting the customer service team through the McDonald’s App.
If you use the app to report complaints and provide feedback to McDonald’s, the feedback and complaints will go straight to the restaurant you ordered from.
Additionally, this will also earn you some rewards!
Furthermore, McDonald’s NZ allows customers to make complaints by using an online form provided on the company’s official website.
The online form will prompt you to share your official name, address, main contact number, and valid email address.
Additionally, the form allows you to include details of the specific restaurant you were served at, as well as the day and time of visit.
Once you input all-important details, you will have to describe the incident in the comment section and decide whether you would like to hear from the company concerning the issue.
It’s important to note that McDonald’s NZ may need to contact you on the issue during the investigation to make thoughtful and valid decisions.
Additionally, you may choose to report your dissatisfaction by calling McDonald’s NZ customer service through 0 (800) 622-227.
If you prefer to call the direct restaurant, you can find their specific contacts through the McDonald’s NZ restaurant locator.
Complaints to the head office can also be sent directly via written mail to the following address:
302 Great South Road, Greenlane
Ph: (09) 539 4300
Postal: PO Box 6644, Wellesley Street, Auckland 1141.
What Are Common Types of Complaints Filed at McDonald’s NZ?
The most common types of complaints against McDonald’s Nz include the following:
- Hygiene standards in the restaurant: Customers have reported instances of overflowing rubbish bins, feral bathrooms, filthy tables and bathrooms, and the absence of hand wash soap in some restaurants.
- Long queues: Customers have complained that they had to wait for a long time to get their orders fulfilled.
- Poor customer service: Customers have reported that some members of staff have exhibited no sense of customer service to the visiting customers.
- Low-quality food products: While McDonald’s is renowned for high quality, customers have provided feedback on food products not made to the standards of the restaurant.
How Do I Contact McDonald’s NZ in Case of a Complaint?
You can contact McDonald’s NZ through the following communication channels:
- Contact Customer Services through the mobile app.
- Call customer support through 0 (800) 622-227.
- Use the customer services phone/fax: 0800 539 4303 or (09) 539 4303.
- Use the store locator to contact individual restaurants.
- Use the online form on the company’s official website.
How Can I Email McDonald’s NZ in Case of a Complaint?
Unfortunately, you cannot email McDonald’s NZ directly to make a complaint in case of dissatisfaction at one of its restaurants.
The company doesn’t provide an email address for addressing complaints arising from its products and services.
Instead, the company provides an online form that submits complaints electronically.
In addition, you can resort to calling or using the mobile app to submit your complaints.
How Does McDonald’s NZ Handle Complaints?
Once McDonald’s NZ receives complaints from its customers, customer service can respond to the complaint either immediately or give directives on when the matter will be attended to.
If you decide to lodge a complaint through the online form available on the website, McDonald’s NZ allows you to determine whether the company can contact you on the issue or not.
If you permit contact regarding the complaint, then McDonald’s NZ will review, investigate the complaint, and inform you of the final decision.
What Are the Service Hours for McDonald’s NZ Customer Support?
The service hours for McDonald’s NZ customer support are from 10 am to 7.30 pm on Monday and Tuesday, while on Wednesday to Friday, the hours of operation are from 8.30 am to 4 pm.
McDonald’s New Zealand accepts complaints by allowing customers to make in-person visits to its respective restaurants, call customer service, use the mobile app, or fill out an online feedback form.
Once the company receives the complaints, they may be sorted out immediately or McDonald’s will request more time to review and investigate the issue before making a final decision.