When you place an order with a food delivery service like Uber Eats, you expect the process to be straightforward and hassle-free.
If your Uber Eats order gets delivered to the wrong address or you receive one meant for someone else, here’s what you need to know!
Why Did Uber Eats Deliver To The Wrong Address In 2023?
Uber Eats might have delivered your order to the wrong address because the driver couldn’t tell which exact location to make the dropoff, which is most common at night because it’s hard to make out the numbers on houses as of 2023. Sometimes Uber Eats delivers to the wrong address because you made a mistake entering your location.
Read on to learn all you need to know about what it means when Uber Eats delivers to the wrong address, including what you can do about it, what happens after, and more!
How Do I Stop Uber Eats From Delivering To The Wrong Address?
You can stop Uber Eats from delivering to the wrong address by ensuring that your location is as easy to find as possible.
When asked for your address, you could include extra information for the driver that helps them spot where you are.
For example, this includes mentioning things like the house’s color, trees, or a car that they can expect to find parked in the driveway.
Also, even if the houses where you live are numbered, don’t assume that anyone can read the signs because the person delivering your food could be coming at night or they might be tired.
Additionally, you could stand outside and wait or at least look out a window facing the street so you can spot the driver and direct them to your location.
When entering your address into Uber Eats, make sure you don’t make any mistakes that could mean your food gets delivered elsewhere, e.g., typing the wrong apartment number.
What Happens When Uber Eats Delivers To The Wrong Address?
When Uber Eats delivers to the wrong address, you could be eligible for a refund or a comped meal.
Also, when you report this to Uber Eats customer service, they assess the case and determine who’s responsible.
Then, if they find the blame lies with someone other than you, you have a better chance of getting your money back.
On the other hand, if they find you’re to blame, e.g., because you listed the wrong address, you won’t get a refund.
How Do I Contact Uber Eats For Wrong Delivery?
You can contact Uber Eats for wrong delivery via phone at 800-297-9377, where you can speak to customer service and explain your case.
Also, calling support on the phone gets you a faster response compared to other avenues, and the number will connect you to a real person.
Moreover, you could contact Uber Eats directly via the app using the help function available in nearly every section.
Further, Uber Eats customer service is available via email at firstname.lastname@example.org, but this is usually the slowest option in terms of response times.
Additionally, if you have an active social media account, you could contact Uber Eats on the major platforms, including Facebook, Twitter, Tiktok, and Instagram at @UberEats.
That said, tagging the company in a post or replying to one of theirs usually works more effectively than sending a DM.
Can I Keep Food Delivered To Me By Mistake?
You can keep food delivered to you by mistake if you can’t find the Uber Eats driver who dropped it off at your address.
When someone reports to Uber Eats that they never got their food, they usually get a refund, and the case is closed, so you don’t have to worry about the company charging you for the food.
Also, keep in mind that if you can’t find the driver, in many cases, they could be blamed for it and get a warning the first time it happens, then fired the next.
If the driver hands it to you or drops it off at your door, but you catch them before they leave, tell them that they delivered it to the wrong address, so they have a chance to get it right.
When Uber Eats delivers to the wrong address, it’s usually because the driver could not get the right one.
That said, possible reasons for this include being dark at night or bad weather conditions that make it harder to read addresses for numbered homes.
Moreover, you can reduce the chances of Uber Eats delivering to the wrong address by describing what the driver can see at your location, e.g., the kind of car in the driveway. When Uber Eats delivers to the wrong address, the customer usually gets a refund.
Finally, if you get food delivered to you by mistake, you can keep it if you can’t find the driver that dropped it off.