Walgreens Return Policy [All Your FAQs Answered!] 

Often times you must have wanted to return a product after purchasing it because you don’t like it, it is faulty, or you simply needed something else.

Knowing that Walgreens is a popular choice for buying a wide range of products, you may be wondering: what is Walgreens’ return policy? Here is everything I’ve found out!

Walgreens Return Policy

Walgreens accepts returns of products within 30 days of purchase. Customers can get the full amount refunded in cash if they have the receipt, or receive gift cards if they don’t. For cosmetics, electronics, and opened products, the decision to accept returns rests with store managers. 

If you want to know more about the time duration for returning products, whether makeup and photo products are returned, and what to do after the time limit has passed, keep on reading! 

When Can You Return A Product To Walgreens?

The official Walgreens policy states that items can be accepted for returns as long as they are brought back within 30 days of purchase. 

Can You Return A Product To A Different Walgreens Store? 

Can You Return A Product To A Different Walgreens Store? 

Yes, you can return a product you bought from one Walgreens store to a different one. Go to the check-out counter and ask for the product to be returned. Note that the store should have that product in its system to accept its return. 

Since inventories vary by location, the employee of the store you are visiting will search in the store’s system to find the product.

If it is not found, the product will not be returned. In this case, you should head back to the store you bought the item from. 

How Much Money Do You Get Back When Returning A Product At Walgreens? 

As long as you return the item within 30 days of purchase and bring along the original receipt, you will get the full amount (that you paid for the product) refunded to you.  

The refund will be made in the mode of payment you used to pay for the product. So if you paid using cash, you will be given back the full amount in cash.

If you paid for the item using a credit or debit card, be sure to bring the card along with you when you are returning the product. 

Can You Return A Product To Walgreens Without A Receipt? 

Yes, you can return a product to Walgreens without a receipt. However, this is left to the discretion of store managers who will ultimately decide whether your product will be accepted for return. 

If it is accepted, you will not receive the full amount in the mode of payment you used. Instead, you will be given the lowest advertised price for that product in the form of store credits or Walgreens gift cards. 

If you are a Balance Rewards member, you can ask the store employee to look up your receipt. Walgreens keeps the records of purchases made by Balance Rewards members so you can get the receipt retrieved as long as you used the Balance Rewards card at check-out. 

Can You Return Products Bought Online At Walgreens? 

Yes, you can return products bought online (through the Walgreens website) within 30 days of purchase. You can either return them in-store or by mail and will need to present proof of purchase (receipt) while doing so. 

In case you have lost the receipt, you can easily retrieve it by visiting walgreens.com, logging into your account, and navigating to your past orders.

You can also initiate the return by mail through your account directly, receiving a free return shipping label. 

When returning via mail, you can schedule a United States Postal Service (USPS) pick-up or deposit the package at the nearest USPS office. You will not be charged for the delivery of the returned product. 

Can You Return A Product To Walgreens After 30 Days? 

No, according to official Walgreens policy, no returns are accepted after 30 days of purchase. 

However, Walgreens does let the store managers make their own decisions about this so it’s best to speak to the store manager in case you are going for a return after 30 days.

If you have a valid reason for the delay, the product may be accepted for a return and you will get gift cards or store credit as a refund. 

Can You Return Prescription Items To Walgreens?

Can You Return Prescription Items To Walgreens? 

No, the law prohibits prescription medications from being returned, so you won’t be able to return your prescription items to Walgreens. 

As for over-the-counter drugs, you can return all medications within 30 days that do not require a state-issued ID (such as a driver’s license) upon purchase.  

Over-the-counter drugs such as those that contain pseudoephedrine and require the buyer to show an ID are not accepted for returns. This is because their sale is already logged and documented with the state. 

Finally, sexual wellness items are not eligible for returns under any conditions at all Walgreens stores. 

Can You Return An Opened Item To Walgreens? 

Walgreens has a lenient policy regarding opened items compared to its competitors. Except for consumable and personal care products, you can return most items easily even if they’ve been opened. 

For products like food and makeup items, however, these can be returned (after being opened) if the items turn out to be defective.

If that is not the case, a store manager will evaluate your situation and decide whether to accept a return or not. 

For products that carry tags and labels (such as clothing items), are accepted for returns even if the tags and labels have been removed. 

When it comes to Walgreens-brand products, these are sold with a 100% satisfaction guarantee. This means that you can return any Walgreens-brand product (opened or unopened) that you are not satisfied with. Note that you do first have to speak to the store manager about why you want to return it. 

Can You Return Contact Lenses To Walgreens? 

Yes, you can return contact lenses to Walgreens within 30 days of purchase in the following scenarios: 

  • You were sent the wrong lenses 
  • The lenses were damaged or defective upon delivery 
  • You mistakenly ordered the wrong prescription and so receive a different set of lenses 

If you find yourself in one of these situations, you can return the contact lenses as long as they are unexpired, unopened, and the packaging is not damaged. Make sure to return them in the original packaging. 

Can You Return Makeup Products To Walgreens? 

Yes, you can return all unopened makeup products to Walgreens within 30 days of purchase. However, if the item has been opened, a store manager will decide whether to accept its return or not. If it is accepted, you will be refunded with gift cards and store credit. 

Can You Return Photo Products At Walgreens? 

Yes, photo products come with Walgreens’ 100% satisfaction guarantee. So if you are not satisfied with the quality of processing and printing of a photo product, you can return it to Walgreens and get a full refund. 

Can You Return Electronics To Walgreens? 

According to official policy, Walgreens lets individual store managers decide whether to accept the return of an electronic product on a case-by-case basis. 

Can You Return Gift Cards To Walgreens? 

Gift cards from Walgreens or any other third-party store are not accepted for return at any Walgreens store. 

To learn more, you can also see my guide on whether or not Walgreens look up receipts, the Walgreens photo return policy, Walgreens gift card return policy, and the Walgreens baby formula return policy.


Walgreens accepts returns of most products within 30 days of purchase, refunding the full amount through the mode of payment used at the time of purchase if you have the receipt. If you don’t, you will get a refund in the form of store credit or gift cards. 

In the case of cosmetics, electronics, and opened items, store managers ultimately decide whether to accept a return or not. 

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Marques Thomas

Marques Thomas graduated with a MBA in 2011. Since then, Marques has worked in the retail and consumer service industry as a manager, advisor, and marketer. Marques is also the head writer and founder of QuerySprout.com.

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