Walmart offers a wide variety of budget-friendly toys suitable for early learners, toddlers, and children.
As your little one grows, they may lose interest in certain toys, leaving you with one question. What is Walmart’s toy returns policy, and how does it affect you? I’ll explain it to you here!
Walmart Toy Return Policy
Walmart will accept returns of toys such as dolls, figurines, and ride-on cars within 90 days of purchase. For toys with electronic components such as hoverboards, scooters, arcade games, and remote control cars, Walmart will accept returns within 30 days for a full refund if a receipt is provided.
If you’d like to know the quickest way to return toys and how you can return them without a receipt, read on!
How Do You Return Toys To Walmart?
Returning toys via Walmart stores is the most direct method. Go to the customer service desk with the toy in its original packaging and accessories and ensure your receipt or online order number is still within the 90 return time frame.
An associate will scan the receipt, input the order number and offer a refund or replacement before taking the toy.
Refunds are processed using the same method customers paid with, so it is best to bring any necessary Credit/Debit cards and expect to see your funds within 3-5 business days.
How Long Do You Have To Return Toys To Walmart?
Customers should return general toys such as dolls, action figures, bicycles, ride-on cars, and low-value electronics within 90 days.
Additionally, high-value electronics such as tablets, mini arcade games, games consoles, electric scooters, and hoverboards fall under the electronics return policy, so they must be returned within 30 days.
For any toys sold by third-party sellers on Walmart.com, unfortunately, the returns window is only 30 days from when the toy was delivered.
To learn more about returning products to Walmart after the 90-day return window, you can see our full guide here!
Can You Return Opened Toy Boxes To Walmart?
Yes, Walmart typically allows customers to bring back opened toys, or without a box, provided the toy is accompanied by initial packaging and additional accessories.
Customers must bring the toy in a returnable condition within the appropriate time frame, and Walmart will gladly refund customers who receive a damaged or faulty toy.
Can You Return Toys To Walmart Without A Receipt?
Yes, customers can typically return toys to Walmart if they pass the verification process. Associates will scan the toy to see whether it is eligible for return and use your government-issued photo ID to authorize the transaction.
Customers can receive an exchange, repair, or store credit. Toys worth less than $25 will be refunded in cash, whereas the value of toys $25 or more will be loaded onto a Walmart gift card.
Walmart will not process Credit/Debit card refunds without receipts or an online order number.
Can You Return Toys You Purchased With A Walmart Gift Card?
Yes, simply present your receipt or order number to a Walmart associate who will refund the balance to a gift card. Walmart recommends customers keep their original gift cards until fully satisfied with their purchase.
If the toy was given by someone else (using a gift card) and it is within either the 30-day or 90-day returns window, it is still worthwhile to visit your local Walmart as they might still be able to give you a store credit.
Is It Easy To Return Toys To Walmart Via Mail?
Yes, customers can efficiently return toys to Walmart via mail. To begin, customers can log in to their Walmart account using mobile or desktop and click ‘order history.’ Select which toy you’d like to return for a refund or replacement, and pick ‘return by mail’ as your method.
Package the toy with all its original features and attach the printable free shipping label.
Allow 2-3 weeks for the return to be complete. Walmart will begin processing refunds and replacements as soon as the package is received.
Can You Return Toys To Walmart Using Mobile Express Returns?
Yes, toys sold and shipped from Walmart.com can be processed via Mobile Express Returns. You’ll need to use the Walmart app for Apple or Android smartphones to use the free service.
Tap “purchase history” and highlight the toy you wish to return with a brief reason why. Select refund or replacement, elect Mobile Express Returns as your method, and tap accept. It’s as easy as that!
If you don’t have a smart device, you can still process returns at the customer service desk. Check eligibility with this method for toys purchased on Walmart Marketplace with the third-party seller.
Customers returning store bought-toys via Mobile Express must have used Walmart Pay to purchase or uploaded their paper receipts to the Walmart app.
How Do You Return Toys Purchased On Walmart Marketplace?
Customers should note that Walmart Marketplace sellers work with their own policies. This means customers will have a minimum of 30 days to return general toys or at least 14 days for electronics, including selected hoverboards and electric scooters.
Most Marketplace-bought toys are returnable in-store, otherwise through the mail. Customers may have to pay the shipping fee to return packages to the manufacturer.
If you are returning multiple toys from different sellers in-store, you’ll need to securely package items separately. Walmart associates will take care of label printing.
Check with the third-party merchant whether you can use the Mobile Express Returns service. Locate the seller’s information in the product description under ‘sold and shipped.’ Alternatively, contact Walmart Customer Care for assistance.
Conclusion: What Is Walmart’s Toy Return Policy?
Customers must return general toys within 90 days of purchase or delivery. Electronic toys such as game consoles, electric scooters, and tablets are returnable for 30 days. Bring the Credit/Debit card you paid with to receive a full refund. Return toys in-store, via free mail, or through the Mobile Express Returns service with original packaging and accessories.