Walmart’s philosophy is to provide an extensive selection of merchandise sold at the best possible price. Canadians, too, can relish the benefits Walmart has to offer, with over 400 stores in operation, 343 of which are supercenters.
If you didn’t already know, Walmart Canada’s policies differ slightly from its neighbor in America. So, how does Walmart Canada’s return policy affect you? I have all the answers right here!
Walmart Canada Return Policy
Walmart Canada will accept returns of most products within 90 days of purchase. If a customer is unsatisfied with the item. If a receipt and original packing are provided, Walmart Canada will give customers a full refund. If no receipt is provided, an exchange or store credit may be given.
Keep on reading to find out the answers to all of your questions surrounding Walmart Canada’s return policy!
Do I Need A Receipt To Return Items At Walmart Canada?
Yes, from June 2020, customers will need a receipt to process a return at Walmart Canada. Returns without a proof of purchase are at the store manager’s discretion, and if approved, the balance will be loaded onto a gift card.
According to Walmart Canada’s policy, customers do not require a receipt when returning Walmart-branded items such as Equate, Great Value, Our Finest, Parent’s Choice, and Your Fresh Market.
Just bring the products in a returnable condition with original packaging for a refund or replacement.
Can I Return Goods To Walmart Canada After 90-Days?
Unfortunately, Walmart Canada will not accept returns on products purchased after the 90-day returns window. However, there are some steps you can take to return items to return items after the 90-day period.
While most products at Walmart fall within the 90 days return period, there are some select products that must be returned in either 14 or 30 days.
For example, electronics such as computers, tablets, printers, cameras, GPS units, game consoles, video games, and prepaid wireless phones must be returned within 14 days. Meanwhile, contract postpaid phones should be returned within 15 days.
Additionally, items such as televisions, audio systems, headphones, products with flammable components, mattresses, breast pumps, GPS drones, outdoor power equipment, and Walmart Vision Center products must be returned within 30 days.
Third-party sellers must grant a minimum of 30 days from the day of delivery to allow customers to return unwanted products except for electronics, as listed by Walmart Canada’s return policy.
Can I Return Products With An Open Box To Walmart Canada?
Yes, Walmart Canada will accept most opened items for return. Ideally, products must be wrapped in their original packaging with additional accessories to receive a full refund.
However, Walmart Canada will not return opened items such as video games, portable video players, CDs, headphones, movies, software products, ink cartridges, disposable contact lenses, air mattresses, breast pumps, and drones with GPS features.
Personal care items, including feminine care, hand and feet treatments, incontinence, massage products, men’s grooming, oral care, and women’s hair removal, must remain enclosed to be acceptable for return.
What Items Cannot Be Returned To Walmart Canada?
Walmart Canada lists the following products that cannot be returned under any circumstance:
- Prescription medication
- Gift cards
- Fireworks
- Digital downloads
- Earrings
- Underwear of any kind
- Swimwear without hygiene stickers
- Sexual wellness items
- Family planning products
For products such as alcohol, Walmart Canada only permits the return of beer, wine, and spirits to the exact store it was purchased at if it has been recalled due to a quality issue.
Additionally, for larger items, Walmart Canada disallows items weighing over 100 lbs, such as full-sized mattresses and large appliances, to be returned in-store. You’ll need to schedule a pickup return by contacting customer services.
Can I Return Broken Goods To Walmart Canada?
Walmart Canada will offer a full refund on items that are defective or damaged during transit. If you have caused significant damage to a product, your request for a return may be denied.
Can I Return Groceries At Walmart Canada?
Yes, Walmart Canada will return grocery items. According to the company, there is no time limit against food produce, bakery, deli, meat, or seafood items.
Customers will need to create a Walmart account should they wish to receive a refund following an online grocery order.
If you have concerns regarding the freshness of the food from an online order, you’ll need to submit a refund request online.
How Do I Make An In-Store Return At Walmart Canada?
Customer satisfaction is at the heart of Walmart Canada. Therefore, the company allows all customers to request returns in-store. Ensure you are making a return within 90 days of receiving your delivery or purchase.
Simply head to the customer service desk situated at the front of the store to process your request.
Remember to bring a receipt for all non-Walmart branded products or the order number and, if applicable, the Debit/Credit card you paid with.
Once the refund is applied, it will take 3-5 days to appear in your bank account, depending on your finance provider.
How Do I Return Online Items At Walmart Canada?
Items sold and shipped by Walmart.ca are returnable in-store and online via mail. Heavy items are easier to return using mail service; simply log in to your account to get started.
Open the manage order tab and select the items you are returning. Products from different orders must be processed separately.
Print your free shipping label and drop your parcel at a local Canada Post mailbox. Larger items are usually eligible for a call tag meaning a carrier will pick up the return from your home.
Will Walmart Canada Return Items I Purchased Using A Walmart Gift Card?
Yes, Gift card purchases will be reloaded onto the same gift card, and Walmart Canada recommends customers keep using gift cards until they are completely satisfied with their purchase.
Walmart Canada will not provide a cash or card refund if you have lost the receipt and cannot show proof of purchase. However, the store manager may offer you an exchange or store credit.
Can I Return Items From Walmart Marketplace At Walmart Canada?
Yes, customers can typically return items sold by third-party merchants in-store when the retail price is $150 (CAD) and below. You’ll need to reach out to the third-party seller regarding products worth more than $150 (CAD).
Alternatively, you may return products directly to the third party seller. Head over to the order details on your Walmart account.
Simply select the items you wish to return and briefly summarize your reason, and press submit! Also, note customers may need to pay for their own shipping for returns.
What Is Walmart Canada’s Return Policy On Children’s Clothes?
Much to parents’ relief, Walmart Canada guarantees to provide returns on children’s clothing when a receipt is presented.
Customers are entitled to child garment and footwear replacements if worn out before the child outgrew the product. You’ll receive the exact same item in a more suitable size if necessary.
Can I Return Items From Walmart Canada To Walmart U.S.?
Yes, Walmart U.S. may process returns on selected items from Walmart Canada, provided they are stocked there and you have a receipt at hand.
However, Walmart cannot guarantee that you’ll be refunded the exact amount you paid due to altering currencies.
Contact customer care ahead of your trip to avoid disappointment. Otherwise, your best bet is to head to your local Walmart Canada before your trip.
When Can I Make A Return At Walmart Canada?
Customers are welcome to request a return anytime during store hours which vary from store to store.
Typically, Walmart Canada stores open between 7 am and 8 am and close anytime between 7:30 pm and 11 pm and are available to take returns throughout these hours. Use your zip code to find your local store’s operating hours.
Conclusion: What Is Walmart Canada’s Return Policy?
Customers will generally have 90 days from the delivery date or purchase to return items for refund or replacement. You’ll need your receipt and any credit/debit card you originally paid with. Electronics must be returned within 14 days and selected household items within 30 days. Process returns in-store, online, and by free mail.
